Order Lifecycle on Lakeshore Learning's E-Commerce Platform
Impact
Own the order lifecycle domain (checkout, payments, gift cards, promotions, claims) of a platform processing 1,000+ orders daily, inside a 100+ engineer organization.
Since October 2025 I've worked as a Forward Deployed Engineer embedded with Lakeshore Learning, owning the order lifecycle domain of their B2B/B2C e-commerce platform: checkout, payments, gift cards, promotions, discounts, and claims, across 1,000+ orders processed daily.
The system bridges Oracle ATG Commerce and SAP through Apache Kafka and Redis, with legacy Java 8 modules coexisting alongside modernized Java 21 services — the real challenge isn't just keeping that bridge running, it's being the first line of troubleshooting when something breaks in production, with business customers on the line. I trace orders end-to-end (storefront, ATG, SAP) using OpenSearch, CloudWatch, ATG dynAdmin, and FullStory session replay, and remediate stuck orders through state corrections, holds, and gift card or promotion adjustments.
Beyond the order domain, I maintain the OneTrust privacy application across web and mobile, and deliver module-level improvements to the platform's mobile apps in React Native and native Swift/iOS, with additional Kotlin support.
I apply AI-assisted engineering (Claude, Copilot, Codex) with a spec-driven workflow — documented investigation specs that preserve context across troubleshooting sessions — to accelerate incident analysis, log triage, and legacy ATG code exploration. I coordinate order-domain changes with React, infrastructure, database, and SAP teams within a 100+ engineer organization.